Customer Testimonials
Staff is always professional! Appointment was made with ease through Wes and he was attentive to my daughter’s questions pertaining to her vehicle. As always, thank you.
Good service and good dealers. Thank you very much to Mr Cedric, Mr Chris and Mr naz
Professional and courteous. Easy to schedule. Timely text updates and reminders. High technical expertise and experience
Great and professional staff managed to get what i needed. A special thank you to Robert Webb and Chris Hallal.
My girlfriend bought a car here and the salesman was great. Looking forward to buying my new car here.
Wonderful experience! Took my car in for a state inspection. Didn't have to wait long. Didn't pressure me into additional work to be completed on my vehicle. Nice clean lobby with refreshments.
Great people and service. Since I started coming to this location I don’t have no issues so far. The schedule and service are done within the expectation
Excellent service; well-managed Clean, hospitable efficient dealt with Theresa and service mgr was Andrew
Everything was done excellent and I was constantly updated with the progress of my vehicle
Jeramy, Chris, & Naz provided amazing support and clear information. It was a joy working with Southern!
I am so grateful for the patience, professionalism and advice of my Service advisor. I trust him.
Even though the wait time can be long at times, they have a huge following because they are that good.
My service Rep ANDREW is the Best! Takes car of my truck! THANK YOU ANDREW!😊
Excellent customer service from Naz and Monchello
I went car shopping, not really knowing what I wanted but working with Matt, Cedric, Naz and Chris was a tremendous help in finding the perfect car for me. I'm completely satisfied with my need addition to the metal family.
Tim Champion is awesome. He takes great care of me and my Jetta. Always honest and professional
Bought my MK7.5 from southern! Julie did an amazing job, she setting my up for success by being extremely informative about all my options.
Every thing done on time. Thank you. All employees gave me red carpet treatment. Love my car.
Service was absolutely amazing! Andrew was extremely helpful and professional! This dealership comes highly recommended.
This dealership has very good customer service. Makes the customer feel warm and welcomed, period.
Some alternative dealers in the area were backed up several weeks but Southern VW made time for me. Southern always impresses with quality services performed by qualified technicians.
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Some communication would of been nice throughout the day but other than that no problems
Thank you Tim Champion for taking such good care of us! We are grateful to know you.
Clean place sells people are respectable
This was our first experience at Southern VW and we were impressed by their outstanding customer service. Rob, Chris and Naz answered all our questions, helped us make the right decision without pushing us towards anything and they all made sure we stayed comfortable during this rather long process of purchasing a vehicle. We definitely recommend this dealership !
Awseome. They did everything they could to help me! Scott Chris and Naz are amazing. Check them out!!
Monchello and Chris were so fantastic to work with and made the car buying experience seamless!
Lewis Chris Naz did a great job!!!
Great customer service!!! Thank you very much Cedric, Chris and Naz!!! They stayed very late to secure my deal. I appreciate the hard work and dedication!!!
Greet customer service and very understanding. Thank you Mr. Cedric, Mr. Chris, and Mr. Naz
Andrew was beyond helpful,flexible working with my irregular schedule…. Getting my vehicle fixed in a very timely manner.
I came in for a recall and an oil change. The technicians were thorough and found something else that was under warranty.
Great service, just wish I could make an appointment for just an oil change and nothing else (when that’s all I need)
Wes was great, understand, flexible, helpful and honest. Car drives great again. Thank you all.
Manchellp,chris,naj,tj were great
Mr. Tim was very professional throughout the entire process. He gave me updates throughout the process
Service was quick an good a+ costumer service Service was quick an good a+ costumer service
Very friendly staff and they let me drop my car off early, and we’re done servicing it within 20 minutes of my appointment time!
Clean and courteous dealership. Professional employees that are trustworthy. I'm comfortable taking my VW there for service.
Lewis TJ an Naz are the best. They know how to make a customer feel at home. Would definitely buy again and refer everyone ABSOLUTELY LOVE THEM LOVE MY CAR
Easy , very informative, very helpful
Wait time for service decreased this visit. Friendly staff, service tech was mindful of my time as well. Convenient location.
Wes is a great service advisor. He explains options well and I never feel like an old lady who is being shafted. Clean and welcoming waiting space. Work has been totally satisfactory and completed as promised.
Accurate and timely service. My car runs great. The service department was professional and courteous.
Wes is very nice. Dealership prices need to come down some but other than that it usually is good.
I questioned the high price of the tires and then they came back with a lower price, which makes me question your business practices.
Friendly and knowledgeable staff. Great experience.
The communication and service was prompt and informative! I also really appreciated the night time drop box for the keys (would recommend putting a pen in there though). I would definitely go back for services there!
Super awesome experience!
Lucky was an amazing salesman! Overall good experience with everyone!
The dealership went above and beyond with making sure all my service needs were met.
They do a great job, are friendly and knowledgeable . I have know complaints at all.
Southern has been the best service experience that I have had, and has made me not only a VW customer, but a Southern customer for future services
Staff were friendly and helpful. They fixed my car in a timely manner. I will use them again.
Thee best service ever, every single time 🙂 Love the way they take care of me & my VW!!
Service department is easy to work with and schedule. Only downfall is the amount of calls, texts, and emails pressuring us to complete this survey.
They only do what I need and they offer financing for the larger repairs. I always deal with same customer service member so he gets to know me.
Excellent customer service by Andrew, he was very attentive send me a text message in case I need anything during the service.
Wes did an excellent job explaining the maintenance needed for my Tiguan. He kept me updated on progress. It felt like white glove service throughout the whole process. I will definitely come back with service for my other car, an Atlas. Will also recommend to my sister who also has a Tiguan.
I was very happy about the service I received and I would recommend it to someone else
The service completed was done very efficiently and quickly. I would rate the service as excellent. Great customer service was also provided. I was also serviced almost immediately when I came into the bay.
Great experience purchasing my 2024 VW Atlas! Shoutout to Rob Webb, Chris, Naz and Terrence for that Southern Volkswagen hospitality! Amazing job guys.
Great hospitality, communication was good. Great explanations on parts and car history. Clean dealership, awesome service
Took care of my problem for now. A little more than I expected but as long as the issue is resolved it gives me a sense of peace-
The staff was friendly, and work hard to get you approved for what you want to purchase
Only for Tim Champion's excellent and knowledgeable service would I return for service or recommend
Great Customer Service! Tim takes Great Care of His Customers. I live in NC, and Recommend Southern to all my VW Owner friends. The travel distance is worth it.
Great to work with… had a few issues, but were resolved to expectations and followed thru on what they said
Smooth process from beginning to end. Thank you Cedric, Chris, TJ, and Allison.
I had a wonderful experience at this location. Rob, Chris, Allison, and Matt were exceptional! Thank you so much!
Rob Webb,Chris,Allison,Matt What an amazing team and Experience!!!
Tim was great to work with, made getting my car serviced very simple and easy. Once work repairs were authorized turn around was quick.
Was irritated they said it would take 1 day but service took two days and didn’t know when they’re rentals would be available
Took 2 hours from checking in and that time is improving great customer service and as always Tim is the best
Clean business and good customer service. Got oil and tire rotation done as a walk in pretty quick
Tim is the man, he should be regarded as a significant asset to your organization.
Andrew Smithson is the best you can get. His level of concern plus his know-how is unmatched.
My service rep is outstanding. We have gotten together annually for about 4 years. You need to pay him more.
My first USED car purchase. David H. was helpful and patient, very knowledgeable and considerate. No high pressure. A few items needed attention from the service department. India was extremely knowledgeable about all of the procedures and terms of my excellent maintenance and service warranties. She was great at keeping me informed of the status of all repairs and adjustments. The whole team made me feel confident and comfortable. Very accommodating. Pleasant experience overall.
The saleman, David Hoopes, and GM Matthew Seyfert went above and beyond to help me find the right car. Matt drove 300 miles on a Sunday to pickup a blue manual Jetta for us, replacing my wife's first car - a 2001 manual Jetta in almost the same color. Who does that? Nobody else would have considered it. It was very nostalgic to be able to get this car, and they understood how important it was. It's not that Southern didn't have the blue in manual - almost no other dealership did due to the high demand. Matt made ...
Southern Volkswagen is “OCD” .One Cool Dealership. Wes is very professional and I appreciate his expertise.
Tim and his service techs are great quick to complete work and always very good at helping me find any issues known and unknown on my cars. I'v had the same tech for three cars and multiple repairs on each and almost every one has been very timely unless it is a product availability issue which is reasonable reason for things to be slowed down so far very pleased with past four years of service
I can to test drive a car is saw on CarFax and was greeted my Cedric. He was very professional and made the process of buying my car so easy. I was able to work with Cedric and the team to get a great deal.
The service was courteous and very prompt.. I was very please with my visit. Thanks
The service center was very professional, the lounge was comfortable. And though I had one fuzzy screen incident, the recall that was conducted on my vehicle seems to be doing alright. Though the service took longer than expected.
Work began at the appointed time and was done in a timely manner. Staff was friendly.
Best thing about them is their service peeps. Worst thing is the hounding unsolicited "offers".
We had a real emergency This week and Timgot our car on the road in a hurry and was so kind to me. I am an 80 year old and was pretty frantic and he got us rolling and was so kind to me. We are long time customers and are always treated with kindness. I don’t know if we will ever buy another car but if we do be assured it will be from Southern Volkswagen.
Good customer service. Waits time too long.will again in the future on my service need.
Naz & Julie. Provided good customer service. I would highly recommend anybody that’s looking for a car to see them.
Great customer serve from start to finish! They were very helpful and made the process easy.
Cedric was great! He came in on his day off to help close the deal. The manager, Matt also reached out to help make the deal.
Cedric was great to work with. He came in on his day off to help us close the deal on a new Taos. I appreciate it!
Good job from start to finish. Attentive and actively sought to help in the decision process