Customer Testimonials
Got the work done and got me out without pressure to address other issues that I didn't come in for.
Exceptional experience. Second time working with the team, I highly recommend to anyone
They have supposed to have ordered a part for my car and to call when part is in. I haven’t heard anything since that day. Whenever you call the main number to ask a question always get a reply there is no one available to speak to you at that time and no return call. When we were doing our deal buying the car everything was great to good to be true.
Great customer service. My car needed the annual inspection and I chose to wait while the assessment was being performed. The inspection was completed within a hour and a half.
Good service tech was very thorough and informative. Work was completed in a timely manner
Service department has always been top notch. Andrew has been my contact from the beginning and he continues to be helpful and dependable. He keeps me updated throughout the service appointment and even provides a cell phone number making it possible to question him during the process.
Great communication and fast service. Thank you thank you thank you thank you. Thank you.
Wes was very good and I was very pleased with the car. Thank you for your service
I have had my car since 2019. And Southern Volkswagen always services my Atlas. I love you Tim.
We've dealt with Southern Greenbrier for over twenty years along with several service managers. Wes and the mechanic were very straightforward about our 2003 Beetle, giving us the car's condition and options. We appreciate the Southern Hospitality benefits and the professionalism we experienced. I gladly give you a "Ten".
The service was outstanding as a service advisor took in my vehicle at the scheduled time, listened to my request and completed my vehicle the same day.
Sean was a great sales associate and made things easy. The overall experience was great and would recommend him for future purchases.
I had a good experience with Southern VW. Wes took care of the issue and it was resolved in a timely manner
Always happy with the service, although took longer than expected, For a inspection, tire rotation, And oil change
Wonderful service department! My Cross Sport overheated and after getting it towed to Southern, they quickly got to work and fixed the issue which ended up being fairly minor and was fixed quickly. Thanks to Andrew for always taking great care of my car and the team for fixing it!
The Service Representative was courteous & helpful explain my service to me & when it would completed. Excellant
First of all everyone was so welcoming and professional. My sales rep Lewis has great customer. He found the perfect car for me in a great timely manner. While ensuring I got the best deal possible. I will definitely be returning when it’s time for an upgrade.
Great experience working with their whole team. Cedric promptly took care of us, Matt was able to source a hard to find 6 speed Golf R, and Chris and Naz explained everything in clear english, providing discrete and severable options to get us what we needed.
The wait time was extremely long and the customer service was overall helpful and okay.
The service was great! Kevin and Cedric are awesome and extremely patient! My daughter purchased her 1st vehicle and they both took the time to go over paperwork and any details pertaining her vehicle and thoroughly went through and over coverage and a host of other things that goes into making sure her process of purchasing her car went smooth! If you’re looking to purchase a vehicle make sure you ask for and deal with Kevin and Cedric they will make sure you get nothing but the best genuinely! Thank y’all so much!
Cedric and Kevin took amazing care of me. My first vehicle and they provided top notch service to ensure that I was 100% comfortable with my selection, the monthly payment, as well as coverage
Wes and the team was great from appointment to intake to loaner to service and completion!
Alonzo, Chris, and naz we’re amazing! I will be buying all my cars from the Volkswagen in greenbrier
This place was amazing. When I thought I was never going to be able to get a car they pulled it off. I was treated like family the entire time with zero judgement. Would definitely recommend them every time. Shout out to Chris, Cedric and Naz for all their hard work!!
Excellent service!! For 6 years Southern Volkswagen has been taking care of our vehicles. Shout out to Wesley….he is the best! Thank you so much!
I’ve been buying cars for over 50 years and this was by far the BEST experience I’ve had. From the moment I arrived to leaving the entire staff was polite, professional and knowledgeable. I wish to say THANK YOU to Terrance, TJ, Rob, Chris, Naz and Jaelynn.
Wes was amazing and attentive. He took all of my concerns seriously and made sure I got my car back in a timely manner
Love they made my issue there experience. Would truly recommend
Tim Champion in the Service Department at Southern Volkswagen Greenbrier is extremely professional and kind.
Great customer service
Lewis, Chris, Naz did a great job helping me buy my GTI.
Southern Volkswagen's sales and management teams consistently deliver exceptional service; our recent second vehicle purchase exemplifies their commitment to customer satisfaction. This dealer always goes above and beyond for its customers! 👍 #Volkswagen #CustomerService #CarDealership #Satisfaction #Service
My spouse is an avid Volkswagen enthusiast, and Southern Volkswagen is the premier dealership for all Volkswagen needs and vehicles. Lewis has expertly facilitated two vehicle purchases for us over the past two years; his expertise, patience, and understanding are exemplary. We highly recommend contacting Lewis for assistance with your next vehicle acquisition.
Wonderful people, service, attention to detail, very friendly folks, clean facility, offered refreshments. Top shelf Service!
My experience purchasing a vehicle was made easy with Monchello, Chris, and Naz. They went above and beyond to diligently get my family and I into the vehicle that we really wanted. They were patient with us during the process and as result - if their efforts - my family and I were able to drive off the lot with the auto that brought a Super smile to our face.
My experience with Monchello, Chris and Naz was better than words can express during a VERY challenging time! My personal VW decided to stop working - after putting several thousand dollars for previous repairs. They worked extensively with us; in order to get us into the one VW vehicle that I truly had fallen in love with and desired for over a year (at a reasonablepayment). My family and I was super impressed with their kindness, concern and professionalism.
Our Service Advisor, Tim Champion, is the best! He and the Service Department help us keep all 3 of our VW vehicles in great condition. We appreciate all they do for vehicle maintenance.
No no no no no no no no no no no I did not want to write 15 words the service was fine now that's over 25 words
Service is easy with which to work. When repairs are needed they discuss what is needed and what can be deffered
Pleasant experience with our salesman Jeramy Evans. We love our new Jetta! Thank you so much.
The car was repaired on time. Service advisor was very helpful and professional. Highly recommend.
It was my first visit. It was a pleasant experience and they were very empathetic to my recall situation.
Service is timely and cost explained in detail before work is done which gives you options.
Matt, Lenny, Naz and Chris were great! Will come back for our next!
I had help from wonderful associates David Hoopes in sales and Chris and naz from the finance department.
Great service. Thanks , Rob he did a great job finding us the right car. Thanks to Chris,Naz, and Matt for making sure we could afford the one we really wanted as well.
All employees are all accommodating..The service staff are all nice. They call me on time
Great Great customer service & workmanship was excellent. Westley always takes the time to take care of my car
Really helpful, rich atmosphere.Chris, Naz, and Hoopes really talks care people. Overall Wonderful customer service.
I had an excellent experience working with David, Naz, and Chris during the process of purchasing a car for my husband. Their professionalism, attentiveness, and dedication to customer satisfaction were exceptional. They helped us secure a great deal, and the level of service provided exceeded our expectations. Thank you for making this process seamless and enjoyable.
Big shout out to Sean, TJ, Naz And Chris. Made a huge impact on my finances. TJ took the time to work the numbers and he out did himself. Get customer service and life long business and personal relationships were built. 10/10 stars.
I received excellent service. The staff was courteous and the work was done in a reasonable amount of time at a fair price.
Jeremy, Chris, & TJ were great help with us, very kind, understandable
The dealership communicated very well. They kept me post on what they found and what the next steps were. They also didn't perform any extra work with talking it over with me. I knew everything that was being done and the cost before they did the work.
I have one of the best Service Techs you can have. I’ve been Andrew’s customer for almost 10 yrs and he is always professional. He communicates with me about what’s going on with my vehicle and gives me options when there is a problem. I appreciate him and Volkswagen more than you know.
Great service 👏. Nida and my service advisor (Andrew) are AWESOME!!!!
The service was great and Rob did a great job with me on the sale
Ricardo, Chris and Naz made the lease process smooth and easy!!!
Andrew is the reason I continue to bring my car for service. He listens to what my concerns are and makes suggestions as to what I might need. he doesn't try to force repairs that I don't have to have. He is a definite asset to the company.
Wes was good in letting me know certain things about my vehicle just wish it didn’t take so long in finding out what was wrong with it and I know it wasn’t Wes fault
Lewis, Chris and Naz did a great job.
I work with Andrew in service. He is great. Wry knowledgeable and I trust him. Thank you
Punctual, Professional, Kind, Courteous, Treated with great respect. Wes, TJ, Ricardo all amazing humans! Awesome!
My son-in-law took my car in for me since I have been sick. He took it in on a Saturday and got it back on Tuesday.
My biggest issue with Southern Volkswagen is that the customer service is hit or miss. Some customer service representatives are incredibly helpful and willing to answer questions and other others seem like it’s an imposition to even be calling them. I realize that according to most folks service done on, Volkswagens tend to be a little more expensive, but whenever I have had to have work done, that is additional to my regular annual check ups it seems to be incredibly expensive compared to services that I would pay for other makes of cars. Over $600 to replace back brake ...
All Associates were polite and respectful. The technician assigned to me was very knowledgeable with respect to my immediate and future vehicle service needs. The technician assigned to me has been assigned to me previously and I hope he is available for my next service appointment.
Andrew Smithson has helped me once again with my car! He brought her back to life and she feels brand new in driving her. Before any work was done he broke down the options I had and their pricing and gave me a fair estimate for everything. I have been going here since 2018.
Andrew in service is always dope!!!! Because of him i would buy another VW. The sales people need work tho.
Wes, my Service Tech is always tentative and helpful. I highly recommend Southern Greenbrier Volkswagen.
I always have had a pleasant experience At your service department my Team Leader Tim has always kept me in form of what was going on.
During Thanksgiving break, my 2019 Volkswagen Atlas had a water pump failure, leaving me in an emergency situation. I initially contacted several local repair centers, including the Virginia Beach VW dealership, which scheduled my service for December 11 despite my car being undriveable. Repeated follow-ups with the Virginia Beach VW center yielded the same response: "You can come by on December 11." Fortunately, Southern Volkswagen allowed me to drop off my car on the morning of November 30. They immediately began working on it, even though they couldn’t guarantee same-day completion. While I waited at a nearby fast-food restaurant, I received ...
Very helpful and professional staff. Highly satisfied. Thanks again Cedric, Matt, and Dondrell.
Service was prompt even though my online scheduled appointment was not recorded when I showed up.
This dealership was absolutely fantastic. Rob Webb helped us find our perfect car and was honest through the the whole process. He did everything to make sure our vehicle was perfect to take home as well. Our overall purchasing process was smooth. When we got to the finance guy Nazeer he ran a bunch of different scenarios to make sure we got the best payment and interest. I cannot rave about these folks enough!
An excellent experience! Matt worked hard to get me a great deal and everyone I worked with was thoughtful, knowledgeable and patient. 10/10 will recommend to friends and family!
Absolutely fantastic. The best service center I have ever been to. Great staff, excellent customer service. They are honest, work quickly and have great communication. The price is fair for the quality of service.
Service was great! I was told that the job would be three hours but it was no more than two!
Wes is very diligent to make sure I understand what needs to be done to my car, why it is important, and any alternatives and additional work suggestions.
I enjoy my interactions with my service rep, Andrew. He is very knowledgeable and has help me personally understand and use the electronics in my vehicle. He handles any problem that I bring to with ease. You need to have more guys like him on your staff. To boot, he always has a professional demeanor, one of the best that I have had the pleasure to work with.
I had a wonderful experience especially considering it’s my birthday. Naz, Chris, TJ and Robert were AMAZING. I would recommend stopping by to check them out if you’re in the market for a new car.
All staff and Service Agent were outstanding and very professional. Excellent service with timely delivery.
The team at Southern is always responsive, pleasant to deal with and helpful with my servicing needs. I’ve done business with Southern for over 30 years.
I Like dealing with my service rep, Wes. He's promt, no xx and I have my needs taken care of. He deserves a raise.