Customer Testimonials
Tyrone was very helpful and accommodating in helping me find a vehicle. He had answers to all my questions and made the entire experience enjoyable. Thank you!
I was surprised that this Volkswagon dealer had any used Jeep vehicles being that it is a Volkswagon dealership. But, being that it is part of the Southern Auto Group that should come as no surprise! We signed a deal late Friday night (just before closing) and Christy (our salesperson) tried to get all we wanted done to the vehicle before business close Saturday (which she did near closing Saturday) so we decided to wait till Sunday to pick it up The detail work for cleaning inside the car was fair (dirt particles still in back cargo area). But, the ...
Excellent customer service and excellent management.
I was 30 min late for my appointment and had to wait 2 hours + for my oil change. I had to turn around to have my tire pressure reset and tire rotation reset. Tim was apologetic for my inconvenience.
Winston and Chris are the best!! Great working with them. Mr Winston found the car I was looking for!! Thanks and summer I love ❤️ your vibe!!
We're family now! Originally we went to a different dealership. The 1st dealership had us in a sour mood, so on the way home from them my fiancé stopped at Greenbrier and we're so glad he did. Catalina was PERFECTION at knowing exactly what I wanted and scouring through inventory, upcoming deliveries and even other dealerships to find what would make us happy. She truly is amazing. The next day we drove away in our 2021 Atlas. Terrance worked to get us well above book on our trade in, got us an amazing APR and provides lots of laughs ...
Tony, Lauren, and Greg were great, this is our second time here. We are now loyal customers! Everyone is always so welcoming from sales to service.
Everybody was very Kind Leo, Summer, and Chris. They made my first time buying a vehicle painless.. Thank you
Greg Montie is the bomb!
Gregg Montie- great job, really kind!! Thanks Gregg!
The team at Southern (Terrance, Catalina, Greg,and Summer) took great care of us. We had a bad experience at another local dealership so we went to Southern and it was a night and day difference. They made the process nice and easy.
Southern did an outstanding job for me! Harry the wholesaler, Matt the GM , Catalina the 3 on the tree driving saleswoman, Steve in finance... Made my life easy and quick. Delivered the car drove the trade back had everything in order.. really can't say enough about these guys... would highly recommend
Ashleigh and Chris were great!!
Had a great experience at Southern Volkswagen! Charlie Roy was incredibly patient showing lot after lot after lot of used cars available in the Southern Auto Group family. I've lost track of how many cars he found for my teenage daughter to test drive. And as you likely know, now is a very challenging time to find used cars in a reasonable price range---due to a chip shortage, which has shrunk the inventory of new cars---resulting in demand skyrocketing for used vehicles. But due to Charlie's persistence, he found us a VW Jetta that was in our price ...
Matt and Helen are so pleasant on the phone and it's very appreciated. There are great people here 5 stars across the board!!!!
Tony, my salesperson was amazing!! Chris in the finance department was able get us in and out quickly!!
Greg Montie was amazing and awesome!!!!!!
Matt will take good care of you here🙏🙏🙏🙏🙏🙏
Charlie Roy and Chris from financial were outstanding in helping me out. Felt great about my purchase the entire time.
Great people they help me a lot I recommend it. Thank you for everything!! Dave Browning GSM Catalina Dizin sales Greg Montie finance
Everyone involved at Southern was amazing to work with. Chris made the financing a breeze! Thank you to all who helped make this experience an easy one!
When issues manifested with my vehicle, "EVERYONE" at Southern VW Greenbriar were fast and dedicated at taking care of those issues until "all issues" were corrected and they done it with complete respect for me as a valued customer. They were caring and considerate, with all my best interest at heart. They truly care about their customers. Thank you all!! Special Shout Out to: **GOD ALMIGHTY** *Ms. Helen *Mr. Braxton *Mr. Gregory
First time buying a car, greg monti and rob were great!!
Get my oil changes done here because I bought a vehicle. Wes remembers me every time I come in. Usually in and out within an hour if I arrive before their 7am opening time.
I bought a VW second hand from a private seller. I brought it to Southern for initial servicing and inspection, and they treated me like a loyal member. Service department is amazing. Very friendly and knowledgeable. They communicate extremely well, and are willing to go above and beyond to assist their customers.
I did not end up buying a here. However, I did have the opportunity to have Kristi as my sales person. Very benevolent, knowledgeable, and helpful! All around an 11/10 person, and would highly recommend her to anyone looking to buy a car from this dealership. Thanks Kristi!!
Great and fast service! Easy to make appointment over the phone! Can't forget about the friendly customer service!
I cannot say enough good things about my experience with Southern Volkwagon. I absolutely love my new car but Leo and Catalina went above and beyond to take the time to show me everything about my new car. Everyone else that we have come in contact with there has been friendly and helpful.
Ordered a car online through a third party but they delivered it to this dealership and Cynthia made everything so simple. I would happily buy another car from here when I need it.
Clean shop, cool cars, nice people.
We had a fantastic experience at Southern VW, everyone that assisted us in the purchase of our new atlas was absolutely professional and went above and beyond to make our experience an unforgettable one. I want to personally thank Michelle K. for all the hard work in getting us the best deal possible as well as the financing team Chris and Terrence for making everything work for us. I also want to send a quick shout out to Danye and Summer for all the last minute help in getting us out the door and on the road. Thanks guys, we ...
Greg was great
Greg was great to work with!
Came in today with the intentions of possibly leaving with a bigger comfortable car for me and my daughter. With the help of my VW family they sealed the deal for me. Traded in my 1st car a 2012 VW beetle and left with a 2021 Arteon. Catalina seen my potential from the day we first met and she believed in me when I didn’t and when I felt unsure and undecided. Gregory Montie help find someone who I could finance my car through and explained numbers that a young women like me could understand. *those was some big numbers I ...
My experience was awesome from the beginning to the end, I was offered several options and picked the 2021 Passat, Matt the Manager and Chris in finance were efficient and quick, the quickest buying experience as always been the best fit for my busy life style. This is my second VW and I’m sure it will not be my last, Southern will always be my choice..:excellent team work
Great place! Braxton has got to be one of the spunkiest guys in sales that I’ve met. Not only does he know the product, but he gets personable and is always very friendly with a smile on his face. Knows how to keep the convo interesting!
Braxton Kinlaw was the most professional salesman I've ever dealt with. He listened to what I wanted and worked non stop to make me happy. I will tell all my friends to buy from him because it is such a pleasant and easy buying experience.
Braxton Kinlaw is a great salesman!! He cares about his customers and makes sure that they are well taken care of during the buying process, before and after!! You don’t have to worry when he’s looking out for you! MUST SEE HIM!!
Braxton Kinlaw was very helpful
Okay so far they were very good at getting me in and find out but I want it done but the car is not fixed yet
Great car buying experience. Highly recommend!!
They are so efficient in there!!!! Plus, they went over my warranty and all my options!!! 🤩🤩 Thank you so much
They have good knowledgeable staff. If you go in ask for Reggie. He was able to get me in my car at a great monthly payment with 0% interest!
We recently purchased a vehicle with Southern and had an experience of professionalism, compassion, and sheer joy! Reggie treated us as family, and we felt like family!! Chris placed us in trusting care through dealing with our choice of financial options. Love our car! We are grateful for all of you there! Even the offer of jelly bears😊 Blessings to all and don’t let anyone or anything take your joy ‼️
Before I bought my car at Southern I didn't know about the maintenance being included; so it was great to get the 10k service and hear, "no charge." Mario is a very good service guy.
Gregory Monroe is awesome at his job.
Ashleigh was awesome and helped me with my purchase. Chris was helpful in financing as well. Thank you very much
Gregory Monte was awesome. Super easy process
Gregory did an amazing job helping me out with my new car!! He was truly great and helped me with everything and was very patient with me.
Ms. Cynthia Rawlings is amazing. We have purchased 2 cars with her and it has been a wonderful experience. The manager, Matt, is professional, kind and helpful. Our family is very grateful for for them!
I am so pleased with the experience I had at Southern VW on 5/22/21. I went in, met Charlie Roy and immediately knew he was going to take care of me and my car needs. I was trading in a used car and they gave me top dollar, which allowed me to purchase a 2021 Tiguan. Charlie knew every single detail about the VW. It was very clear he knew the VW product. Chris in the finance office tied everything up and was quick and detailed about the financing. The car was detailed and was ready at the very time it was ...
Catalina is the best salesperson. She was so helpful and willing to come in early to help me get the paperwork done faster. Chris in finance was efficient with the paperwork and have all kinds of options for extended warranties ready before I even came in. Thanks to the whole southern team.
Staff is outstanding from Reginald To Gregory And Everyone else I encountered ... Learned a couple things I wasn’t aware of about Volkswagen as well. Great hospitality
Tony was very knowledgeable about the vehicles. Tony and Matt were patient and more than helpful in getting us the right car for our needs. We were pleasantly surprised on how simple Greg, Abby, and Terrence allowed the purchase process to complete. No drawn out dog and pony show. Thanks for being easy to work with.
Great service. Thorough on the packages and financing
Greg Montey was brilliant in this transaction. Kept everything simple and fast no questions or needed expeditious service.
great customer service with Gregory Montie. he made the experience very easy. very easy to talk to very funny and relatable.
Nice people, great service
Very exciting got a chance to test drive the new electric ID4. The experience was beyond my expectations.
Very polite and service oriented
Fast courteous service. Friendly personnel. Clean place of business. Knowledgable tech/sales people.
I enjoy coming for service at this place everyone is so nice and friendly along with good service
First of all buying a car is a pain in the rear. The sales person that assisted me was Michelle koring. She was really knowledgeable about all the models and made me understand about the investment I was making. The intricacies and details about what i could do with the vehicle was amazing. Allowing me to talk and not getting frustrated with me for thinking i knew it all. Extremely helpful and charismatic. Michelle and the finance person Chris made my car buying an experience and not so much as a hassle. Thank you to the Volkswagen team whom played ...
Went in cause I urgently needed a car! Ashleigh was my sales person and she did a phenomenal job helping me find something affordable and durable! Sarah, the delivery coordinator, was such a peach and carried great conversation while she explained the packaging and set me up for an appointment to make sure my car has everything it needed! Chris in finance did a fantastic job helping me decide what would be best for me moving forward with payments on the car! The team really helped me out and I would 10/10 buy from them again! I highly recommend going through ...
Michelle was very helpful and accommodating when I came to Southern Volkswagen to look into purchasing a vehicle. Chris explained the financial side of the house very clearly and both made it a very enjoyable experience.
Great place
Very good customer service very friendly ask for Mrs. Cynthia 💜so sweet
Catalina and Matt were very helpful with getting me the vehicle that I wanted at a price I was happy with. Great team. I would buy from them again.
Rob and Matt were very helpful!
2nd time purchasing a car from here & once again they have exceeded my expectations! Hellen, Catalina & Matt were awesome! 11/10 recommend
See Charlie Roy for the best deals, and especially the best customer service! Satisfaction guaranteed! We just purchased our 4th vehicle from him, including 3 VWs.
We want to thank Mark & Marilyn our sales team. They were awesome! We drove off with the perfect truck. No pressure, great conversations. Kudos to Marilyn who made a day of it on crutches in the rain with us. We went in with a goal and walked out very satisfied. We recommend this team and dealership highly. Thank you Tony & Lori Payne
Outstanding dealership, I just bought a VW Tiguan, my sales assistant was Michelle who was first class and then concluded the deal with Matt Seyfert the General Manager who went above and beyond. He even lent me a magnetic bow when I handed over the keys to my daughter. I never enjoy buying a car, but this felt very different and was a highly positive experience.
I was very pleased and impressed with the attention I received from Catalina when I was just browsing at used vehicles. She was attentive, informative and a pleasure to deal with. I recommend her highly.
Leo and Matt were incredibly kind and helpful! So excited about the vehicle I am leaving with today and I know that I have gotten a great deal!
Charlie Roy was amazing! Best salesman! Sarah Day and Chris were great in financing!
Can’t say enough good things about my experience at Southern today. We just purchased the Tiguan of my dreams with the help of Catalina & Patrick. This was my first car purchase, and they explained everything to make me feel at ease, and answered any and all questions patiently. Thank you Southern!!!!
Southern Volkswagen is in Chesapeake near my home and has a wide range of vehicles to look at and test drive. I really liked the sales person who showed me around and answered all my questions with knowledge of her product and did not pressure me. Catalina Dizon, is professional and courteous and I feel she is a great asset to Southern Volkswagen. A feather in their cap.
I was visiting from NC and was interested in looking at an Atlas. I stopped in and Catalina explained features and pricing. I haven’t made a decision on a purchase and wasn’t planning to immediately either and she still was willing to help me out. That kind of customer service will make me want to come back when I make the decision
Leo was great so was Terrence I like the Transparency and the service they have provided, I love my Tiguan
Matt and Leo was great they know there stuff, I will definitely send them my business.
Leo was great I will definitely send him my business
After giving the service department a 1 star review about my Touareg which they had for 2wks, the engine had blown out because of something they had not done properly on the filter which led to a build up of moisture in the engine and that is what caused the engine failure. I did not receive a courtesy call, neither did the service department return my numerous calls or even a loaner, so that's when i did the review and i finally got a call the following morning after doing the review, to pick up a loaner but thanks to ...
Cortez is an awesome salesman. After visiting five dealerships and walking away from good deals because of the salesman’s attitude, Cortez provided the best customer service I have experienced ever at a dealership. I appreciate his patience and I recommend you deal with him if you visit this dealership.
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