Customer Testimonials
Michelle, Chris, Richard please give them a raise here in Chesapeake!!!
This was my fifth vehicle lease, and I can honestly say it was my best car-buying experience to date! Rob and Peter were fantastic to work with. They patiently answered all of my questions and took the time to work through the vehicle pricing with me to make sure I was comfortable with the purchase. Richard in the finance department was equally pleasant and easy to work with. The entire experience was smooth, straightforward, and enjoyable. Thank you to the team at Southern Volkswagen! I will absolutely continue to be a loyal VW customer!
Antonio , Richard and Chris was wonderful they helped me find a vehicle that I like and explained every thing to me with understanding I would recommend coming here to purchase your next vichele
Southern VW Greenbrier: ⭐️👍🏼⭐️👍🏼⭐️👍🏼⭐️👍🏼⭐️
In the middle of (last) night, something woke me from a deep sleep. I got up and looked out the window to see if my 2027 VW ATLAS “R” was still in the driveway. “What an amazing car…” I thought. I couldn’t help but think of a book I’d once read, something to the effect of “The Art of The Deal”—then it came to me….A new book should be written: “SOUTHERN VOLKSWAGEN Greenbrier—How The Deal SHOULD Be Done…” 🙂 The Southern VW Greenbrier Team does it the old fashioned way: by listening to their ... Read More Google - Nov 5, 2026
Very happy with the service from Andrew and the rest of the crew who take care of me and my Car.
David, Richard and Chris. Thank you !!
I love ❤️ the Experience I had at Southern Auto. Richard, Gabriel, and Chris made me feel Great about my choice. I got to get my Favorite 😍 color car . They were very helpful and informative about Everything. Im Excited about my ride home Now. Thank you so much!!.
Shane was very communicative, had a lot of updates and was very open and honest with the timeframe. Good dude
Ed was phenomenal, very helpful, and not at all pushy. I enjoyed my time here
I had a GREAT experience at Southern Volkswagen purchasing my first brand new car! Ed was very helpful and knowledgeable, and he helped me pick the perfect car for my family and my lifestyle!! Chris and Lloyd were also a huge help in this process! Thank you all so much for getting me back on the road! #dreamteam
Chris Hallal and Robert Webb were great!
I had the best people helping me and taking time answering my questions. Everyone made my experience pleasant and a joy to work with them. I had the best experience with Richard, Goby, and Chris.
Thank you Rob,Chris and Richard!!! First time buying a car was easy and I was taken care of
Had the best experience with Bri'anah, Chris, and Richard. Thank you so much for making this a quick and easy process.
Bri'anah and Richard was great. Answered all our concerns and worked to solve several small problems. They were able get us out well within our budget.
We worked with Ed, LLoyd and Richard and the process went super smooth. Looking forward to using a great service department with Mike And Shane in the future.
I had exceptional experience dealing with Antonio, Chris, Anthony, and Pete. The whole team was wonderful from the greet until the end of the sales process.
go to Richard and Brianna they Took good care of me
Michelle, Chris, Pete, Richard great customer service
David Hoopes, is amazing. My car was 23 years old when it was unrecoverable flood. He took time to explain everything in the vehicle and let me videotape him as well as cater to my needs: high off the ground and narrow for the driveway. I highly recommend him!!!
I had a great experience buying my car today! Andrea and Richard were both so helpful and made the process easy and smooth. They were kind, patient, and made sure I was taken care of. I really appreciate their help and would definitely recommend this dealership! ❤️🚗
Went here not thinking I would be able to leave with a car and they made it work. I left with a beautiful 2026 GTI. The customer service was great and Chris and Richard answered any questions I had. My sales person Bri’Anah was so kind and acted like a friend which made the whole experience much more comfortable. Thankyou!
Bri'anah, Chris and Lloyd were absolutely amazing. Had me in and out in only a couple of hours.
Brianah, Chris, and Lloyd are amazing!! They got us in and out with the car we wanted at the price we wanted in under 3 hours. They are amazing!!
Ed, Pete, and chris made it an easy and seamless process, from communicating to test drive, and having all their ducks in a row to get in and purchase the vehicle and get home
I wanted to praise the folks who work in your parts and service departments. We were traveling through the area when we discovered a slow leak in our tire. After trying to get the tire fixed, we discovered we didn’t have the key to unlock the lug nuts to get the tire fixed. We arrived at the dealership to find Jeff who was so helpful in fitting for and locating the replacement lug nuts we would need. They couldn’t get the car in that day, but Andrew said to come back in the morning and he would get ... Read More Google - Sep 30, 2026
Outstanding job. Professional in all respects.
Great and quick experience! Super easy!
We didn’t buy a car this time. But everyone was extremely nice and accommodating.
Andrea, Chris, Anthony were very professional team who help me through the purchasing process. Very streamlined and customer based. I would recommend this dealership
Rob Webb, Chris, Anthony & Pete we’re amazing!
Gabby and Anthony were amazing and very helpful!
Rob and Chris are amazing and they really made sure that I was well taken care!
Southern is NOT the typical dealer service rep-off! Shane is very considerate, polite and accommodating ... keeps me informed of progress of repairs and service. No last minute add-ons or surprise increases to initial quote. Very respectable!
Mr David Hopes and the gentlemen in finance Chris, really made this quick and easy. Recommend all three; the salesmen, finance manager, and dealer.
Anthony Chris and Robert were awesome
Both chris did an amazing job
My name is Don, and I recently purchased a 2022 BMW X3 from Southern Volkswagen Greenbrier. I had an excellent experience working with Chris, Anthony, and Peter.
As a first-time car buyer, I had many questions and concerns throughout the process. They were always patient, responsive, professional, and genuinely dedicated to helping me. They clearly explained everything and made the entire purchasing process much easier and less stressful for me.
I truly appreciate their outstanding service and support. I’m very happy with my BMW X3 and would highly recommend this dealership, especially Chris, Anthony, and Peter. I will definitely refer ... Read More Google - Sep 17, 2026
Rob and Anthony , they are great job, friendly for my first time brought car Thank you so much you all
Super professional and responsive service department! Thank you, Phoenix and Wesley!... I needed a copy of a 2.5 year old receipt. No money or gain in it for anyone at Southern VW. Regardless, Phoenix and Wesley took the time to deep dive the records and provide exactly what I needed in less than an hour. Very grateful!
THANK YOU Pete F. for your kindness, compassion and understanding. We very HIGHLY recommend him!!! Thank you Dave for being extremely helpful. Had a great experience here. We would recommend these 2 to anyone!
Love the service they took very good care of me it was Gabriela, Chris, Anthony and Lloyd
Rob, Anthony and Pete did an amazing job working with my price, making sure I found the perfect car. I felt heard! Definitely gained a long time customer! Thank you!
Great experience working with Gabby and Anthony today! They answered all of my questions and made this process so easy and enjoyable. Highly recommend Southern Volkswagen and Gabby and Anthony and the whole team! Will continue buying from Volkswagen in the future!
I Anthony and Michelle provided excellent customer service!!!
Easy, clear, no hassle.
Ed, Lloyd & Chris were fantastic! 5th car buying experience at this dealership and its always a good experience! I keep coming back!!
Edit: 9/15/26
I'm going to update my review. I finally had a chat with someone, the general manager at Southern VW. I got an apology, and a credit. The important part, is that I wanted to make it known to them that their number wasn't working, how I was completely dismissed the entire time. He agreed that it was not acceptable, that I was not supposed to be charged as much as I was, and told the wrong information by staff. So I ended up getting a credit. Which was more than acceptable. I wanted to pay what was ... Read More Google - Aug 30, 2026
Wes is wonderful to work with. He is professional and knowledgeable when it comes to my vw. Best customer service ever!
Did good job on my truck front brakes and oil change and transmission worked on run alright
They were very nice and did good work on my car. Also, they notified me right away since they knew I needed my car back quickly.
It was okay I would have like a bottle of cold water. It was quiet and enough room. I just was looking for somewhere to plug in my phone at.
Good Good and pleasant and efficient and quick and these surveys are annoying and time consuming
Great people easy to work with and stay in touch with me I would recommend them to anybody
They handled the repairs I requested although the problem getting the right part forced me to be without my wheels for four weeks. My bill was $4500 and I learned when I arrived to pay, the dealership now adds 3 % to credit payments. I expect this from small business but not big ticket sales. I think for the money and the delay, it would have been good customer service to wash my car.
Fast and friendly. Johnnie didn't try to sell me on anything extra. Will be back
I was not happy that they did not provide me with a loaner but was pleased with Andrew staying in touch
I felt taken care of even through a frustrating experience from both sides. I never felt like i wasnt updated.
It was a very positive experience, very friendly and helpful staff. Kept me informed of everything happening.
Wonderful experience very professional and caring about customer relations Listened to all my wants and made sure
Good service technicians. Very good at what they do. Good experience. Would go back soon
Wes has always been my go to service advisor when working with VW Service. Been working with him for a few years now and he's always responsive and keeps me up to date on any thing and everything with my vehicles. Even with the delay in getting my car into the shop he kept me updated at all times and informed me of everything ahead of time.
Andrew Smithson was very thorough, professional, and helpful. Andrew Smithson is very professional and helpful. He actively listens to understand the issue at hand for the tech to know what to look for when inspecting the car.
Tim was very thorough with describing my future repairs. He also contacted the warranty company and texted me after I left the dealership to follow up with me and confirm my appointment.
The team was excellent... oh yes... Tim or perhaps not was Ted.. was especially helpful
Tim has been the absolute best and I want to say thank you for working with me and all of my request! Best dealer I’ve ever dealt with hands down.
Wesley Tolson is my advisor from the Service Dept. He is always available to answer questions about car issues. Wes is always pleasant to work with and he always giving you updates while your car is under service. Wes does his job professionally and excellently.
If we're not for Tim Champion because I would deal with no one else but him. I trust him!He is kind honest and goes way beyond as far as service is concerned. He makes that dealership as far as I'm concerned.
The service was friendly. I liked the text message updates for the service as well.
Brought the vehicle in for Safety Inspection, oil change and tire rotation. They also did the coolant flush and fuel filter change.
Wes communicated often and with honesty. He made sure the issue was resolved in a timely manner based on staffing and to make sure done fully. I didn't even remember it was time for my state inspection this month and he made sure it was taken care of based on what was in file
Mr. Champion is a great Service Advisor. He comfortable to talk to and explains everything that needs to be done.
The Very Best Customer Service ?????????? Andrew Smithison address all my concerns he keeps me updated on what I need to do to keep my SUV running Great ??
Great service, fast! Great service, fast, friendly and caring service staff and always helpful to you
No thanks Very thorough and very pleasant to work with. West Tolson did a great job.
Very professional and Courteous! Tim recommend the most important service that needed to be taken care of at the time of my visit for services .
Very professional with great customer service Service manager was personable and experienced. Understand my concerns.
Service department was great. Up front and straight to the point. Didn't suggest any unnecessary service.
Everything was planned except for an extended wait for the valet to deliver the car
Accommodated me although I was late to appointment due to base restrictions. Check in was pleasant, service was pleasant, WESLEY TOLSON explained the findings with multipoint inspection and made future service recommendations for my car. Picking up my vehicle was also pleasant.
Always professional and fast Great recommendations for required service and what is needed now and what we can do soon
Great Rob and Peter n Chris made my experience great Rob,Peter and Chris were awesome they made my experience effort less. Great team work!! Great experience!!
There was some confession with the cashier about my ticket. Sean was very nice and courteous.
Professional and very well detailed The staff was very courteous. The facility's are very well kept and the overall experience was great!
It was a great experience. Always does a great job I get great service every time
Excellent work was performed The work that was performed on my car when it was at the dealership was excellent
Excellent and was very communicative Shane was to the point, very clear and honest and cared about the customer. His demeanor and professionalism should be acknowledged as he is an asset to VW Southern Greenbrier.
Very welcoming and professional The staff is friendly. Andrew helped me to understand some of the functions I had concerns with.
Friendly and respectful, and surprisingly not over priced. And that's saying something for a VW dealership. Straight forward pricing, swift communication, and even swifter service times. Will definitely return.
I brought my car in and the first day they ubered me home and then kept it overnight. I came back the next day and after I drove away my car wouldn't go so they had to come rescue me and give me a rental car over the weekend. I came back on Monday and everything has been fine since. I spent $371 the first time and then they suddenly found a nail in my tire so another $300 bucks or so later (I forget) that was it
Very knowledgeable and on time with every detail of my car. Fast and dependable service, very friendly
When I take my car in to Southern Greenbriar Volkswagen for service I am always treated with professionalism and courtesy. I love working with Andrew Smithson and Johnny Landers before he left. They were the dream team of the service department. The work is always done to my satisfaction.
Incredibly helpful and attentive to all my concerns and questions every time! I truly appreciate everyone from the receptionist who checks me in, the Advisors who guide me, down to the technician who preforms my service correct the first time. I always recommend Southern Volkswagen’s Greenbrier to all my friends and family for their service and maintenance needs. Outstanding work and care:))
Quick, professional and kept me abreast of the entire process. The entire process was seamless.
Drop off. Work done. Pick up. No problems. No questions. Everything done right. It was easy
Outstanding service, affordable price. Andrew smithson has always provided simple explanations on the issues with our car and keeps us informed of the status of our repairs.