Customer Testimonials
Isaiah was wonderful, very appreciative of everything he helped us with. Great personality and friendly.
This would be the third car in a row that I buy from this dealership.
Always friendly and helpful! Buying/leasing a car can become overwhelming, but Trevor was made the whole experience enjoyable. Explained all the specs and was honest about everything. By the time I got my car, the service department was closed and they were unable to clean my car. I came back the next day and Trevor kept me update on the status of my car and was a quick turn around. Extremely happy with my car and the customer service I received!
No pressure great experience very friendly and efficient. Great car. Wished all the charging stations were operational
I had a great experience with my car purchase, and everybody that was involved did a professional job
Tim was a great help. We had two vehicles brought in for service and he kept me informed pretty regularly with both. It was a great experience.
Alex was incredible, very knowledgeable and professional, he answered all my questions I had and I left very happy
My experience with Southern Volkswagen was absolutely fantastic. Every single employee that I had the pleasure to work with took extra care to make my buying experience easy and stress-free. They went above and beyond and I will absolutely refer them to everyone I know. Thank you. ❤️
Charlie went above and beyond for me and my purchase of a 2023 Taos! I highly recommend him and his team! The customer service was excellent and I was in and out so fast!
Friendly, knowledgeable, helpful and hands down amazing experience over all. Best dealership in my opinion.
Whoever changed my oil was amazing. They also topped off my wiper fluid without being asked. 10/10.
Tim Champion made the experience comfortable keeping us informed throughout the process, Thank you Drive Southern Service!
Great customer service and knowledgeable service consultants. Provides on time results with service appointments and vehicle maintenance. I've always gotten excellent results with all work done by honest professionals. Thank you SVG
From scheduling my appointment with Wes months ago, to the team members I met at check-in, everyone was friendly and great about communicating updates on my vehicle. I waited for it to be completed and the time estimate matched the time it took which was helpful in planning the rest of my day. Wes was helpful from day 1 when I purchased the vehicle used from another dealership and he assisted with some recall items.I feel very comfortable making Southern VW my home base for my car.
Came in for an oil change. Was helped quickly and professionally. Overall was a great experience and will be back.
Had my car towed to Southern Volkswagen when the battery died. Andrew Smithson called me right away with a quote and then again in under an hour when the new battery was installed.
I had a very good experience with the young man that assisted me with the vehicle.
Good service. Took care of everything I needed done to my vehicle within a timely manner.
I dropped my car off early and then added a few more maintenance items and they completed it in a reasonable time.
The best service,supper quick , and communicative throughout the entire process. Thanks, Tim Champions and all service personal.
WOW WHAT Awesome Experience with the dealership they definitely went above and beyond especially JB
I had a very pleasant experience everyone was so kind and not once did I feel pressured Highly Recommend
I took my 2024 Atlas in to get the bumperdillo replaced as the original one was installed improperly by a different dealer. The new bumperdillo is a different color and slightly smaller. Only downside was a chip in the bumper paint (I think the chip was hidden by the previous bumperdillo). The service advisor Andrew pointed it out to me, (which I really appreciated) and then took it over to the body shop to get the chip repaired. Not too noticeable, but I can see it because I know where it is. So I’m not disappointed with the service, just ...
Wes was thorough in helping me through the service process. Service was great and delivery was as expected. They completed the job earlier than expected.
Best service, quick and easy, and super communicative throughout the entire process. Thanks, Southern Volkswagen for taking care of our 2020 VW.
Friendliest staff around. Communication is awesome and they are so knowledgeable about what we need. Thanks.
Took my car in on Saturday for oil change. As always service was good just as previous visits!
Great service and timely service. Great service and timely service. Great service and timely service.
I have purchased 3 cars from Southern Volkswagen which shows how much I think of this dealership and staff! Andrew Smithson is a wonderful, informative, helpful specialist! Anytime I need my car serviced, he bends over backwards to accommodate my needs in terms of time. He always does his best to get the car serviced and me back on the road!
Southern Volkswagon was easy to schedule with. I dropped my son's car off the night before and it was ready early the next day. Tim called me with other items that needed to be done and explained what they were. This is a much better experience than the Southern GMC service center for sure!
I love the way that the sales person OTTO REALLY DID A GOOD JOB THANK YOU VERY MUCH
Everyone in the service center is helpful, kind, and welcoming. They’re always quick to accommodate and answer any questions I might have.
Dropped off for a service the next day and it was done that very same day.
The reason I bring my ALLTRACK to Southern is because I trust and rely on Tim Champion. He provides the information I need to make choices regarding maintenance actions, and he looks for opportunities to mitigate costs. Much appreciated. Also, thanks and commendation to your warranty administrator who more than once has provided a share-cost or discount.
Great truck and great sales man. I would probably buy another one there.lol need to work on better deal to walk out the door. But great person I delt with..
I recently had the pleasure of working with Rob Boyd and Matt Seyfert. They were both knowledgeable, thorough and their sense of humor helped brighten my day. Compared to previous car buying experiences, I was beyond impressed. Patrick in finance did a great job of getting me out of the door quickly. Overall this was an enjoyable experience and I will definitely be back for future purchases. Thank you Southern Volkswagen!
Service Department: 10 STARS I had to stop by and leave a review of the service department, because Andrew and his mechanics were just so exceptionally wonderful. They went above and beyond to take care of us. To the point of walking me through checking my vehicle, on the phone, in a parking lot and saving us money, by approving a special warranty fix . That sort of care in service, is so rare and special these days. I used to only drive Honda's but had such terrific service at a Volkswagen garage in Pittsburgh, that when this moving military family ...
They were so very helpful and so easy to work with. Charlie Roy was FANTASTIC! One of the easiest buying experiences I have ever had!
I just purchased a 2022 VW Tiguan from Southern Volkswagen. It was truly a great car buying experience. Christi Shane was my salesperson and was very helpful, knowledgeable, and willing to go the extra mile throughout the process. Chris Hallal made the financing portion very easy and seamless. I would highly recommend this company and this team to anyone in the market.
great place to buy a vehicle from great staff members to communicate with very friendly but I did leave a yeti cup there and they told me that it was in Lost and found and went back to get it on my next oil change and it wasn't there so that was kind of disappointing cause some trust issues between me and the dealership... but I wouldn't let that rotten apple spoil the bunch it is really a great place and the European cars they have are awesome vehicles I'm on my second one and I don'...
Good customer service Immaculate vehicles, incentives for your car, and after care
Had an absolutely amazing experience with the entire team at Southern Volkswagen! Matt and Rob were incredible and my husband and I felt no pressure to buy at any point. We were well informed of all of our options and were treated so well. We ended up purchasing the perfect vehicle for our needs and would recommend Southern Volkswagon to anyone!!!
Southern Volkswagen is in Chesapeake near my home and has a wide range of vehicles to look at and test drive. I really liked the sales person who showed me around and answered all my questions with knowledge of her product and did not pressure me. Catalina Dizon, is professional and courteous and I feel she is a great asset to Southern Volkswagen. A feather in their cap.
I came all the way from Ohio to buy a new GTI from Matt at Southern Volkswagen for $10K below MSRP. The experience I had was amazing. Everyone in the dealership are super nice and down to earth. I would definitely buy another car from here! The experience was top notch! For some reason my car only came with 1 key, but they immediately offered to buy another key for me (which I’m waiting on paperwork from the state to do). I would recommend them to anyone! On top of buying a car I got free Volkswagen Shirts!
After giving the service department a 1 star review about my Touareg which they had for 2wks, the engine had blown out because of something they had not done properly on the filter which led to a build up of moisture in the engine and that is what caused the engine failure. I did not receive a courtesy call, neither did the service department return my numerous calls or even a loaner, so that's when i did the review and i finally got a call the following morning after doing the review, to pick up a loaner but thanks to ...
Cortez is an awesome salesman. After visiting five dealerships and walking away from good deals because of the salesman’s attitude, Cortez provided the best customer service I have experienced ever at a dealership. I appreciate his patience and I recommend you deal with him if you visit this dealership.
I am so pleased with our experience at this dealership. They were extremely helpful, great attitudes and just pleasant all around. They helped us to locate several options with the exact criteria we gave them. No haggling, no manipulation like other dealers. We found an excellent car without breaking our budget. We had an excellent sales person named, Cortez. He was patient, polite,and just pleasant. We will be recommending this dealership to other family members and friends.
I been taking all my Volkswagen’s to Southern Volkswagen’s for 10 years Andrew and Britt have been doing a great job with my last 5 Volkswagen’s. I recommend there service department highly
Very consistent with excellent service very sweet. Definitely people you can trust with your baby (Auto). No long wait for service right on it!!! I just love it
Very friendly staff. This is not my first time purchasing a vehicle from here, and it wont be my last. I really love my Jetta!
Excellent customer service! My advisor went above and beyond to make sure my car was in top notch shape for my move from Virginia to the Midwest without breaking the bank.
Service department is great! Was there for far less time than anticipated. I appreciated that they let me know in advance how long it could possibly be but in the end it didn’t take as long and I was on my way fairly quick!
Wes was perfect! He walked me through the whole process without skipping a beat! He found my vehicle in the system and set up my account, explained all the services needed, and explained precisely to the hour how long it would take. I really appreciate Wes and the entire service staff for their professionalism and high quality of work. Thank you!
Had a wonderful experience her with Sherade. He took great care of me and got me an incredible deal. This was a laid back easy deal that I would sugest that if you come here you seek Sherade for all your needs.
Excellent service from Chris with frequent updates! He went above and beyond to make sure the major repair on our Jetta was done correctly. Deficiencys caused as a result of the problem were corrected and reviewed by Chris before he returned our car. Bravo to Southern for having such excellent customer service!
was very pleasant charles and dave was very informative and personal with my purchase. went out of their ways to make my purchase enjoyable. would definitely buy again.
Unfortunately, my 2019 Tiguan borders on being a lemon. But, Wes and the service team are the best. They are the bright spot in all my repair visits. Wes is Always pleasant and very sympathetic to my car issues. He keeps me apprised of how the repairs are progressing. And, is always available to discuss the car’s issues. Like most people, I don’t look forward to bringing my vehicle in for service, but Wes, and the folks at Southern Volkwagen Greenbrier definitely makes it more bearable ..Thanks team.
Andrew greeted me when I came by the shop to drop off my vehicle for scheduled maintenance. He Inspected my car and let me know where I was at on scheduled maintenance. He called and explained extra necessary work that was needed and gave me a quote which in the end was accurate. He let me know when my vehicle was ready and overall offered great service throughout my visit.
I would like to thank all personnel who assisted in the maintenance of my vehicle. The wait was a little longer than usual but overall the service provided was outstanding.
Quick. Friendly service and even got a free doughnut. You all rocked my service appointment. Thanks! You all did a fantastic job!wow, wow!👍wow
Diagnosed and repaired our car quickly. Kept us informed of the progress and gave an accurate time line on when we would have our car back.
The service was excellent and my vehicle was checked out immediately. I really appreciated the quick response time because I was stranded and had my granddaughter which is an infant with me and all her supplies were locked in the trunk.
This had to be one of the best experiences I've ever encountered while getting my vehicle serviced. Tim made sure that he explained everything to me regarding what needed to be done, not only was he professional, he was welcoming and really made me feel comfortable. In addition, I waited for my car to be serviced and only had to wait approximately 2 hours. Thank you all, you are the Best!!!
They did a great job and during my service found something possibly discrepant and they fixed it and delivered it at time promised still. Thank you.
Wes is a very good service rep. Knowledgeable, helpful and friendly. He kept me informed throughout the whole process and made sure the work was done according to what we discussed. However, I find the repair costs are pretty high.
Review what would be done, made other offers,which were declined, waited in the lobby on the computer, and was done quickly. They were very efficient.
In the last 2 years we've purchased 2 new vehicles here, our first VW's after being pretty dedicated to another make of cars. Cynthia, our very knowledgeable Sales consultant, made sure we were taken care of in all respects during both transactions. Wes in Service always ensure we stay up to date on maintenance. We're very happy with Southern VW!
Everyone was very pleasant and helpful!!!!!!! They called and checked with me,before doing the work and explained everything well and did what they said they would.
I always get such amazing service from Andrew at Southern Volkswagen! This is my third car purchase from here due to the great service and communication!
Looking to trade our 2015 Bettle for a 2019 Tiguan. Reggie was incredibly helpful and easy to work with. In fact, when I bought the Tiguan, I arrived at 1100 and was done and out the door by 1300.
Wes always exhibits the utmost in courtesy, technical expertise and professionalism. He determined that the oil and lubrication service was what was needed at this time. The other maintenance check items can be delayed until the 30,000 mile mark.
Tim champion was my advisor and he was great explained everything I needed to get done in a way I can understand and also friendly .
The southern volkswagen greenbrier family so far has always been very kind, knowledgeable, and helpful. They have also been very welcoming, flexible and time efficient.
Curiousness,politeness and I can go no but t let’ Cut through the jest because 25yrs means exercise lent business deals,before you leave VW team l mean service department,sale dept. and Mr.Farley will make sure you are satisfied and happy when you leave. That’s what 25yrs.do for my wife and I and that is good business. P.S. sorry about the spelling.
I took my 2012 Jetta for service on 11/01/19 at Southern Volkswagen and was very pleased with the service received. My service advisor, Wes, kept me informed every step of the way. He called and texted me to keep me informed and worked with me to get a reasonable price for the work done. This was one of the better experienced I've had at an auto service dealership in some time.
From buying a vehicle to service, our experience with Southern VW has been amazing. This time around with service with Tim, the transaction was flawless as always. Fast, efficient and very accommodating of my schedule/travels. Always a pleasure working with this team.
This is a great dealership where I have purchased 5 vehicles from. Dave Hoopes, Dave Browning and Andrew(Service) are GREAT to work with. They are all very knowledgeable about the vehicles. Thanks
Great people excellent service 100% going back and get my stuff done. Would recommend this company and Vehicle to anyone. Thanks for the great service
Good service, all questions were answered and the service was done in a timely manner. Five stars for the dealership good to go for now.
Great service and quick turn around! They honored my appointment and I didn’t have a long wait. Waiting area was cleaned and organized. I would recommend this shop/dealer.
Service was excellent, I was in and out in a timely manner. staff was very professional kept me updated the whole time i was there. I was promised to be out by 10 am left at 0945.
Job was done thoroughly. Employees were very attentive to customers’ needs. They are very polite and very professional. Wes Tolson was very efficient in what he does.
Everything asked for was accomplished in a timely fashion. Chris was not pushy when making suggestions on what would be beneficial for my vehicle. Quick and easy day.
Sales Agent did an excellent job to set us up for this appointment and take care of all necessary details with this service. Due to out of stock on headlights, had to come back next day to get them installed and complete the safety check.
Wesley and his team of super heroes took my car at 1pm, last minute appointment because Loretta Jetta was giving me strange messages about light bulbs. By 3:45 my car that would not be street legal after dark, was magically made right. They kept me posted on progress and costs- so considerate! Southern VW has done all my service maintenance and will continue to. You have a fan! Thanks again.
Went in to buy a vehicle and walked out with a 2019 Atlas. There was no pressure into buying anything. Excellent service all around and great working with Charlie Roy Schesventer. I would highly recommend it to anyone.
Nice people and great service. You can tell that they really care about you and you vehicle. Everyone there is very professional. I would definitely recommend this dealer.
I was greeted with a welcome then talked to by the salesman then he explained well to my father about the right car for me for a good price and then we became hooked and left happy.
I live in Williamsburg and was on my way to the Outer Banks when my check engine light popped on. I called Southern Volkswagen and talked to Wes. He was able to schedule me for an appointment on my way back to Williamsburg. The problem turned out to be a simple hose leak, the parts were available to fix it. The hose was replaced and cost was covered by VW. Great experience! Everyone there was friendly and helpful!