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Southern Volkswagen Greenbrier

Perfect I can always rely on Southern Volkswagen to take care of my fleet... thanks for everything!

I had my car towed to this dealership on 7/2/25 because the service engine light was on and blinking. Called to let them know. No communication from the service manager Andrew at all. I had to call and find out what was going on. No written estimate of costs until the day the car was finished. The estimate was in a text message broken out like this: spark plugs $350, diagnostic $200 etc. nothing written from Volkswagen just a text from Andrew my car was there from 7/2/25 and not completed until 7/11/25. I took in consideration the holiday. Very poor communication and solving the problem. I will not be taking my car back there. I purchased my car from this dealership 17 years ago and had it serviced there in the past 17 years. I am very disappointed with the lack of communication and the quote of the repairs never anything in writing

Excellent customer service, finished repairs in a timely manner. For me to come in as an express service, I was sent updates, and recommendations with the options just to decide on an overall view.

Did not honor appointment time. Car was done a day later. Minimal communication Slow as xxxx

I love Southern Volkswagen because of their care and friendliness. Thank you for helping me!

My basic complaint is that I had an appointment, but when I brought my car in to get it serviced, I was told Southern VW was backed by 4 days and so I had to make another appointment. Rearranging my personal schedule was an inconvenience and not to mention annoying, and frustrating. I would have appreciated a phone call or an email to reschedule.

My service experience this visit was enjoyable. My service advisor and his team were great. Couldn't of been happier.

Horrible communication . They had my car almost 24 hours for an oil change and coolant flush. They left greasy handprints on my hood and inside my windshield. It took over 30 minutes for them to bring my car up after I had paid and was waiting outside. Overall an awful experience for what should have been a simple service.

It was very easy working with Andrew. He kept me apprised of the progress on the repairs on my car.

The dealership was super clean, easy to find, everyone was nice, and I would recommend the dealership to anyone looking for a VW!

I have been going to this dealership for fifteen years. I have never had a problem.

They always explain everything and call you before making any repairs. I love the drop off service as well. They keep you in the loop as they work on your vehicle.

I have been a long time customer with several VW car purchases from this dealership, It’s a pleasure working with my Service Manager, Andrew. I have had other SM’s but have worked with Andrew for over 10 years and trust him fully, he is one of the reasons I continue having my car serviced at this location. 😊

I am impressed with the service and understanding by your company. Veer professional and accommodating.

My experience was very pleasant. Very friendly, helpful staff. My service was very professional and accurate.